Buyer FAQ

What is the Virtual Show?

Due to the pandemic, CanGift is unable to host the Toronto and Alberta Gift + Home Markets this fall.

This online, B2B platform is designed to provide attendees access to the latest trends in giftware, and innovative products in décor, gourmet foods, gifts, and fashion.

When does registration open for the Virtual Show?

Registration opens on June 21, 2021 and continues through to September 3. You can still register for the Virtual Show at any time during show hours, however we encourage you to register as early as possible to avoid delays.

What are the hours of the Virtual Show?

Show Preview

  • Thursday, August 5 – Sunday, August 8, 2021


  • Monday, August 9, 2021 – 11:00 a.m. – 7:00 p.m.  EDT
  • Tuesday, August 10, 2021 – 11:00 a.m. – 7:00 p.m.  EDT
  • Wednesday, August 11, 2021 – 11:00 a.m. – 7:00 p.m.  EDT
  • Thursday, August 12, 2021 – 11:00 a.m. – 7:00 p.m.  EDT


  • Friday, August 13 – Thursday, September 3, 2021
I have attended a CanGift market in the past, am I automatically registered to participate?

If you have attended any of our shows in the past, you will be asked to confirm your attendance at the Virtual Show.

Please CLICK HERE to be directed to the Log in page.

When you arrive at this page, please enter your CanGift Reference# and Last Name.

You will then be taken to a page where you will be asked to verify your information.

You can update your phone number or fax number, if required.

Please enter your email address to access the Virtual Show. Confirm your email by re-entering it and then click the Next button.

IMPORTANT: To register for the Virtual Show, one individual email per person must be used. This email will be used to confirm your registration.

e.g. If you want to register four buyers from the same company, they will all need individual emails to register, as follows.

Buyer 1 –

Buyer 2 –

Buyer 3 –

Buyer 4 –

If you use the same email address as a work colleague, the registration platform will alert you.

Please enter an alternative email address to continue.

To set up a new email address, please consider using the many email service providers such as Gmail, Yahoo, Outlook or other.

You can search for their services on the internet, and set-up will take only a few minutes.

I have not attended a CanGift market in the past, how do I register to for the Virtual Show?

If you have not attended any of our shows in the past, you will need to register with us.

Please contact our Retail Engagement Team at to register.

What’s new at the Virtual Show?
  • New feature areas with fabulous products in these themes.
    • New Product Showcase– conveniently see all new products and show places in one place.
    • Canadiana– celebrate the best new items on offer.
    • CanGift 365 – highlighting Virtual Show exhibitors that are also participating in our year-round b2b online marketplace.
  • Exclusive daily Show Specials including a wide range of offers from CanGift members.
  • A refined and updated search function making it easier than ever to locate the products you need.
  • Save time and source global brands conveniently on one easy-to-use platform.
  • Continued access to the Virtual Show platform even after the live event ends.
Is there a fee to enter the Virtual Show?

Just like our in-person Shows, registration and attendance is always FREE for qualified Buyers.

Do I need any software on my computer/laptop/mobile platform to attend the Virtual Show?

To optimize your experience at our Virtual Show, we recommend you complete our checklist below:

  • A number of exhibitors have zoom links on their pages. Confirm that you have the latest and greatest of Zoom downloaded if you plan on participating in Zoom video meetings.
  • Ensure that you have the latest version of one of the following internet browsers downloaded to ensure full functionality (Google ChromeFirefoxEdgeOpera, or Safari)
    Please note: Internet Explorer is not compatible with this platform
I’ve never attended one of your shows before, what do I do?

Since this a trade-only event, all attendees must qualify to attend by providing business and personal ID.

Please email us at and we will be happy to supply you with all the information required to register with us.

What do I need to gain entry to the Virtual Show?

Recently we sent out an email to all qualified retail buyers inviting them to register for the Virtual Show. This email contained your name and unique CanGift reference Number.

There was also a link to to input this information.

If you did not receive this, please contact

When I visit and click on ‘I have attended a CanGift market in the past’, I am being asked for my CanGift Reference number and last name. Where do I find this?

If you recently received an email from us regarding the Virtual Show, your CanGift reference number should be featured on the email as a number. If it is not, please email us at and we will be happy to supply your number.

I entered my CanGift reference number and last name as advised. However, the system does not recognize my information. What should I do?

Whilst our extensive database does capture everyone who has registered as a Buyer with us, there may be isolated cases where information may differ from what we have on file.

Please email us at

I registered for the Virtual Show, what do I do now?

After registering for the Virtual Show with your CanGift reference Number and unique email address, you will receive a separate email at the beginning of August containing your Access code.

You will need your unique email address and Access code to enter the Virtual Show.

How long will I have to wait before I receive a reply to my inquiry?

As we experience a very high volume of inquiries before and during the show, we will respond to your email within two business days.

My email address was not accepted when I completed my registration. What do I do now?

To register for the Virtual Show, one individual email per person must be used. This email will be used to confirm your registration.

If you use the same email address as a work colleague, the registration platform will alert you. Please enter an alternative email address to continue.

How do I know which email address to use?

You can use any email address for the Virtual Show, as long as it is unique to you. The email is used to send you your unique Access code for the Virtual Show.

To set up a new email address, please consider using the many email service providers such as Gmail, Yahoo or Outlook to name just a few. You can search for them in your internet browser and set-up will take only a few minutes.

Can I access the Virtual Show after August 12th?

Yes, the Virtual Show will be made available as an on-demand service until Thursday, September 3rd, 2021. You will need to log in to your account to view the Show.

Please note: you will not be able to chat with an exhibitor, on the virtual platform, after the show closes on August 12th.

How do I chat with an exhibitor during the Virtual Show?

You can initiate an instant chat with an exhibitor rep when you enter a Virtual Booth. Once a booth rep chat has been initiated, that exhibitor will message you back.

How to Chat:

  1. Login to your account using the email address and access code exactly as they appear above.
  2. Visit the Exhibit Hall area and enter the Virtual Booths.
  3. When a booth rep is available to chat, the ‘Chat with Booth Rep’ button will appear on the right of the screen in real-time.
  4. Click “Chat With Booth Rep” to start a conversation.

You can access all of your chats in the MyChats tab in your account area.

How do I add Notes to my account?

First you must log in to the Virtual Show.

  1. Navigate to the Agenda section.
  2. Here you can select the session you wish to view.
  3. There is a MyNotes tab in the session area.
  4. Add notes and export them as required.
Can I place orders during the Virtual Show?

As part of our CanGift 365 online Showplace, you can now place an order during the Virtual Show with any of our participating exhibitors. You will know that an exhibitor is on CanGift 365 if you see an “ORDER NOW” button on their booth page.

You will be required to set up a Brandwise account – referred to as your Passport – prior to making a purchase.  We recommend that you complete this task before the Virtual Show begins.  Click here for more information on how to create your PASSPORT.

What is CanGift 365 & Brandwise?

CanGift 365, built by our partner, industry innovator Brandwise, is a B2B online wholesale marketplace designed to provide Canadian retailers with access to their favorite suppliers as well as thousands of new products discovered through a dynamic search experience 24/7.

All qualified retail buyers with CanGift are invited to join CanGift 365, registration is FREE.

How do I create a Passport to access CanGift 365?

Follow this step-by-step guide to create your Passport.

  1. CanGift buyers can create a complimentary Passport and log in to CanGift 365. New to Brandwise? Click the link and select ‘Register for a Brandwise Passport to shop online!’
  2. Browse companies by alpha or search by company, category or product description
  3. Add items to your cart
  4. Complete your order
  5. Sell your products to happy customers!
I am unable to complete my Passport registration, what do I do?

Please send an email to our partners at Brandwise at

A representative will be happy to assist you.

I visited an exhibitor at the Virtual Show but I do not see them on CanGift 365. Why is this?

When we opened the Virtual Show, our suppliers were offered the opportunity to participate on CanGift 365. The suppliers who agreed to participate are denoted by an ‘ORDER NOW’ button in their Virtual Booth.

Where can I find more information on CanGift 365?

Please use our resource list

Click here to watch a tutorial and learn more about ordering on CanGift 365

Click here to read frequently asked questions

Contact for any further questions you may have.

Do you have an additional question not featured on this page?

Please contact us by email at and we’ll be happy to assist you.